Refund policy
Every BHÍOS piece is made to order and personalised to the person it is for. That shapes how returns work.
Before anything is printed You see a digital proof of your piece and we only go to print once you are happy with it. If anything on the proof is not right, we change it. Nothing is printed without your approval.
Personalised pieces and change of mind Because each piece is personalised and made specifically for you, the statutory 14 day cooling off period for online purchases does not apply to personalised, made to order goods under EU and UK consumer law. This is why we put the proof stage in place: you approve exactly what will hang on the wall before it exists.
If something arrives damaged or is not right If your piece arrives damaged, or the finished piece does not match the proof you approved, contact us at within 7 days of delivery with a photo of the piece and the packaging. We will replace or reprint it at no cost to you. If we got something wrong, we make it right.
Your statutory rights Nothing in this policy affects your statutory rights as a consumer.
Questions before you order? Email and you will get a reply from Kevin, not a ticket system.